E-Rate Wave › Privacy Policy
Privacy Policy
E-Rate Wave is operated by Daedalus Freight, LLC, d/b/a E-Rate Wave, Jacksonville, Florida. This page says what we collect, why, who sees it, and how long we keep it. We do not sell personal information.
1. Visitors to eratewave.com
- Page-view analytics. When you load a page we record the page, the time, your browser type, the referring page, your language setting, and the approximate location (country, region, city) and network provider that Cloudflare reports. We do not store your IP address; instead we store a one-way hash of it that changes every day, to create a daily pseudonymous visitor count. This is not a guarantee of anonymity. These records are kept for 90 days and then expire automatically.
- Free lookup (FRN status and Form 498 check). Lookups are logged the same way as page views: the BEN or FRN searched, the number of results, the Form 498 result state, the time, the hashed visitor, country, city, network provider, and referring page, so we can see how the tool is used. The data returned is public USAC Open Data. Kept 90 days.
- Form 498 watch. If you ask us to watch a BEN we store your email address, the BEN, the entity name USAC publishes for it, the Form 498 result at the time, the page you signed up from, and your browser type, for 12 months. We email ourselves the signup, and we treat a BEN with no UEI on its Form 498, or a Bank Rejected Form 498, as a sales lead. When USAC’s record changes a person emails you; nothing is sent automatically. Ask to be removed at any time.
- Email updates. If you join the update list we store the email address you give us, the page you joined from, your browser type, and (from the lookup page) the number you looked up, until you ask to be removed — reply to any message or email us and we will take you off the list.
- Demo requests. We store your name, work email, organization, portfolio-size range, preferred times, and source page for up to 180 days to respond to your request. Submitting a request does not subscribe you to product updates.
- CTA activity. We count demo, tour, phone, and email link clicks by page for 90 days. These records contain no form contents or visitor identifiers. Clicks are not confirmed appointments.
- Cloudflare analytics. Cloudflare also supplies a browser beacon for page-view and performance measurement on this site. See Cloudflare’s Web Analytics description. We do not add advertising trackers or tracking cookies through our demo-request and CTA features.
2. Customers
When you subscribe we collect and keep:
- Account details — your name, firm, email, and phone, so we can run your account and reach you.
- Your applicant list — the billed entities (BENs) you ask us to monitor. Published funding data comes from USAC Open Data. You may also provide client details, fees, and identifiers. Optional individual SAM.gov searches use your own key in your browser; the key is not sent to our server.
- Generated documents — letters, agreements, and calendars produced from your data, so you can download them.
- Billing — handled by Stripe. We see your name, email, the last four digits of your card, and payment history. We never see or store full card numbers.
We never collect EPC credentials and do not access EPC on your behalf.
3. Who we share it with
- Stripe for payments (Stripe privacy policy).
- Cloudflare hosts the website and the analytics store described above.
- Railway and Airtable run the monitoring service and hold the applicant lists and dashboards. If you chose to integrate with your own Airtable base, that data lives in your Airtable account under your terms with Airtable.
- Resend delivers our email: the notification we send ourselves when you join the update list, request a demo, or ask us to watch a BEN, and the alerts and updates sent to customers.
These providers process data only to deliver the service. We do not sell, rent, or trade personal information, and we do not share customer data with other customers. We will disclose information if the law requires it.
4. How long we keep it
- Website analytics: 90 days.
- Email-update list: until you unsubscribe.
- Demo requests: 180 days, unless you ask us to remove them sooner.
- Form 498 watches: 12 months, or sooner if you ask.
- Customer account data, applicant lists, and generated documents: for the life of your subscription plus 30 days, during which you can export them; then deleted.
- Billing records: as long as tax and accounting law requires.
5. Your choices
Email eric@eratewave.com to see, correct, export, or delete the personal information we hold about you, or to unsubscribe from anything. We will respond within two business days.
6. Security
We use reasonable industry-standard safeguards — encrypted connections, access limited to the people who run the service, and no storage of card numbers or EPC credentials. If we become aware of a security incident affecting your data we will tell you promptly.
7. Children
eratewave.com is a business service and is not directed at children under 13. We do not knowingly collect their information.
8. Changes
If this policy changes materially we will email customers at least 30 days before the change takes effect and update the date at the top of this page.
9. Contact
E-Rate Wave · Daedalus Freight, LLC · 13475 Atlantic Blvd, Unit 8 Suite M500, Jacksonville, FL 32225 · eric@eratewave.com · (855) 514-7578